SMS/Text Messaging Terms & Opt-In Policy

Overview

Initiative Distribution ("we," "us," or "our") offers SMS and MMS text messaging so we can help you get things done quickly - such as confirming a package drop-off or sharing directions and arrival details for our warehouse. This policy explains how our text messaging works, how you give consent (opt in), how to stop receiving messages (opt out), and how we handle your mobile phone number and related information. It applies to all of our text messaging programs, including any additional programs we may add in the future.

Consent and Opt-In

We only send text messages to people who have opted in. You may opt in by giving us your mobile number and agreeing to receive texts - for example, by entering your number in one of our forms, selecting a text option in our phone system, or replying to a message from us. Consent to receive text messages is not a condition of purchasing any goods or services.

By opting in, you confirm that you are the account holder or authorized user of the mobile number provided and that you agree to receive text messages at that number.

Types of Messages You May Receive

• Package drop-off and pickup confirmations, updates, and reminders
• Directions, arrival instructions, and location details for deliveries and pickups
• Responses to questions or requests you send us by text
• Account, order, delivery, or appointment notifications related to a service you requested

Message Frequency

Message frequency varies based on your interactions with us. Many messages are sent in response to a specific request or event, so the number of messages you receive depends on your activity.

Message and Data Rates

Message and data rates may apply. These charges come from your mobile carrier, not from us. Check your mobile plan for details, and contact your wireless provider with questions about your plan or charges.

How to Opt Out (STOP)

You can cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation that you have been unsubscribed, and you will not receive additional text messages unless you opt in again. You may also contact us using the information below to be removed.

How to Get Help (HELP)

If you need help or have questions about our text messages, reply HELP to any message, or contact us at (304) 358-3891 or the address listed below. Standard message and data rates may apply to any reply you send.

Supported Carriers

Text messaging may be available through major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed.

Your Mobile Information and Privacy

We do not sell, rent, or share your mobile phone number or text messaging consent (opt-in) information with any third parties or affiliates for their marketing or promotional purposes. We may share your information with service providers who help us operate our text messaging program (such as our messaging platform provider) solely so they can deliver the service on our behalf. Text messaging originator opt-in data and consent are not shared with any third parties for marketing purposes.

Our general data practices are described in our Privacy Policy, and your use of our website and services is also governed by our Terms of Service.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated policy on this page and update the "Last Updated" date above.

Contact Us

If you have any questions about this SMS/Text Messaging Terms & Opt-In Policy, please contact us: